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CustomerCare

Who regulates us?

Pinetree Car Superstore Limited acts as a non - independent credit intermediary for a limited number of lenders and is able to offer a limited number of finance products from these providers. Our consumer credit Permission Reference Number is 679456. We are a credit broker, not a lender. Pinetree Car Superstore Ltd is an Appointed Representative of Auto Protect (MBI) Limited which is authorised and regulated by the Financial Conduct Authority. Auto Protectâ??s FCA Registered Number is 312143. Auto Protectâ??s permitted business is arranging, advising and administering non-investment General Insurance Contracts.

You can check this on the Financial Services Register by visiting the FCAâ??s website http:www.fsa.gov.uk/register/home.do or by contacting the FCA on 0800 111 6768.

What to do if you have a complaint

If you wish to register a complaint regarding the sale of either a General Insurance policy or a Consumer Credit Agreement, please contact us either:

In writing to:

Customer Complaints Co-ordinator, Pinetree Car Superstore Ltd, A48 Westbound, Baglan, Port Talbot, SA12 8BH

Or by telephoning: 01639 814844

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. For more information, you can follow the FOS online at www.financial-ombudsman.org.uk